Shipping & Returns
- Once your order is successfully registered* with Kanga Organics, the delivery will take place: -within 2 working days, right up to your doorstep
- Free standard courier delivery with purchases above SGD$80, otherwise SGD$6 is applicable for standard courier delivery charges in Mainland Singapore only (excluding offshore islands) and additional SGD$3 for option to pay cash on delivery upon goods received. SGD$3 will be waived if customer opt to pay first via Internet Banking or ATM Transfer with courier delivery service for orders below SGD$80.
- Single item purchase customers can also opt for local SingPost postage delivery. SGD$3 is applicable for items below 500grams. SGD$5 is applicable for items below 1kg. Customers are advised to add SGD$2.25 for registered mail, if choosing local SingPost postage delivery. Kanga Organics WILL NOT be responsible for any undelivered or missing packages without using SingPost Registered Mail for postage delivery. Customers will bear full responsibility and risks for choosing normal SingPost local postage for any undelivered or missing packages. Kanga Organics WILL NOT refund or re-send any undelivered or missing items for un-registered mail packages. Courier Delivery is strongly advised for secure delivery of all orders.
- Courier delivery days are Everyday with flexible hours between 8am to 10pm. Please ensure your presence during expected delivery hours. Standard courier delivery service will be made within 1-2 working days upon orders received before 6pm during Mondays to Fridays. All orders placed on Saturdays, Sundays, or Public Holidays will only be processed on next working day.
- There will be no more Express courier delivery service with immediate effect. Customers can opt for Cash on Delivery (C.O.D) payments or Internet Banking or ATM Transfer when using courier delivery service. For cash on delivery to courier, please kindly provide exact amount whenever possible. Internet Banking or ATM Transfer bank details will be provided via email upon order received.
- Customers opting for local SingPost postage delivery will be required to make payment first via Internet Bank Transfer or ATM Transfer before item can be posted out. E-copy invoice will be sent to customer's email provided, along with details for payment transfers. With the submission of your order(s), you have read and agreed on our terms and conditions and Kanga Organics policies.
- We provide international shipping too, please email orders directly to email@example.com along with your shipping address and personal details.
- Shipping costs will be quoted depending on total weight of parcel and country of delivery. Our international shipping costs is estimated using Singapore Post Airmail Rates.
- Payment will be via telegraphic bank transfers or PayPal. Bank details will be provided upon e-invoice issued, or final payment amount will be sent to your email address for PayPal payments.
- Alternatively, if you wish to pay via other payment modes, using Credit Cards (Visa, Mastercard) or PayPal, you may also purchase your items from G Market as well.
- Delivery time will take up to 7-14 days , depending on country of delivery.
- Bulk orders are welcome, with additional discounts. Email: firstname.lastname@example.org to enquire.